While economic times have been rough, there are some positive signs on the horizon. Now more than ever there is a demand for superior customer service. A guest’s impression of your restaurant is largely in the hands of your wait staff. Advice for waiters includes learning everything one can. The point of doing this is to become indispensable. If management realizes that a server can do the other things that are not normally considered a part of the regular job (for example, bussing, peeling garlic, pouring drinks, making desserts, etc.), that waiter will become more valuable, and better able to get more shifts. It is advised that waiters never fight over tables with other waiting staff. Be gracious. Focus on delivering the best possible service to the tables assigned. Waiters should set the example to the remaining waiting staff by creating a sharing and supportive environment. It is also advised to learn the menu as soon as possible. This way, when people ask questions, the waiter will have a quick answer. It’s also important to learn regular customers’ names. People love having a regular place to go to, where someone knows what they like to eat and they are called by name.

It’s also advised to do one thing at a time. Give the customer the full attention of the staff member while always respecting the customer’s personal space. The extent of the waiter’s friendliness will be dependent on the type of place where he or she works – some things that might not be appropriate in a diner or a restaurant might be fine in a theme bar or pub. The bottom line is all these things will help waiters earn better tips and higher wages. JTECH’s ServAlert® pager is another “tips booster” because it allows the waiter to be silently alerted to waiting food. Therefore, waiters are able to be more efficient in their interaction with the kitchen, thus providing higher food quality and achieve higher guest satisfaction.