While it’s important to have some level of trust for the ability and dedication of your staff, it’s also important to be well informed as to their performance and to be notified when things aren’t going as planned. For example, to meet this need, JTECH’s ServAlert® paging system has an added feature called Manager Alert, which notifies the manager of delays in order pickups. This is a very simple and efficient way of making sure your staff is proving the level of service you demand for your restaurant. Bad reputations are hard to overcome, and the last thing you want spreading around town is that your food is cold and tastes as though it has been lingering in the kitchen. Manager Alert is also a great training tool because it allows you to correct substandard behavior immediately after it occurs, as opposed to three months later at a periodic performance review. Another creative management option is to use this feature for employee challenges whereby a reward is given if there are no Manger Alerts for the evening. This is a great and unique way to celebrate and reinforce a job well-done.

Meanwhile, another feature of the ServAlert system is the Server Cancel mode with its’ Continuous Paging feature which, as the name implies, means that a page will continue until it has been cancelled by the server. Server Cancel Mode and Manager Alerts simply make your operation run more efficiently. As far as additional features go, an Expeditor Panel also allows for server paging from a second location. The expeditor has the very important role of acting as the liaison between the kitchen and the wait staff. This person is more or less the gatekeeper of both worlds. Giving him or her the ability to page wait staff is extra helpful in finer dining establishments. However, even if your restaurant doesn’t fall under the industry class of “fine dining,” ServAlert enables you to provide fine dining nonetheless.