No one ever said working in the restaurant business was easy; it’s more a labor of love. There are certainly easier ways to make a living, but seeing the satisfaction on a guest’s face can make it all worthwhile. Part of achieving satisfaction for guests requires superb customer service, which ultimately rests on the shoulders of the serving staff. The ServAlert® paging system by JTECH increases the ability of your servers to provide the highest level of guest service. By merging communication from the back of the house to the front of the house, all staff members will be operating on one team with one goal – please the customer. Not only will your servers be able to get food out of the kitchen and onto the tables in a faster manner, but they will also be able to spend more total time out serving their guests. This in turn often results in higher sales (and profits). Servers can focus their attention on meeting the needs of guests rather than hovering near the kitchen as they wait for completed orders.

In addition, ServAlert integrates managers with escalation alerts, ensuring management integrated into the overall system. Mangers can be paged automatically when orders are delayed in pick-up, which will increase server accountability and performance, as well as ensuring hot food deliveries are always timely. And since the serving staff is really the face of the restaurant, how they interact and perform will directly impact how the guests perceive your business. And, while it sounds like the guests are receiving a lot of benefits from the ServAlert system, your servers will also thank you for bringing it onboard. The increase in restaurant efficiency ultimately makes their jobs easier. It will also reduce the likelihood of delivering cold or lukewarm food, which is a major complaint of many diners. Happier guests translates to more repeat business, increase tips and reduced staff attrition– a win-win situation for all.